What Causes This Error?
A 403 error during login is typically caused by Safari's privacy settings blocking the authentication process.
How to Fix It
Step 1: Open Settings
Launch the Settings app on your iPhone.
Step 2: Go to Safari
Scroll down and tap Safari.
Step 3: Adjust Hide IP Address
In the Privacy & Security section, tap Hide IP Address
Select Off
Option | Description |
From Trackers | Default setting - may cause issues |
From All Websites | More restrictive - likely to cause issues |
Off | Recommended for Terros login |
Step 4: Try logging in again
Return to Terros and attempt to log in.
Still Having Issues?
Clear Safari cache — Settings > Safari > Clear History and Website Data
Try a different browser — Download Chrome and set it as your default browser
Restart your device — A simple restart can resolve many issues
Check your internet connection — Switch between WiFi and cellular data