What is Archiving?
Archiving a user is a way to deactivate their account without deleting their data. Archived users cannot log in, but their historical data remains in the system for reporting and record-keeping purposes.
What Happens When You Archive a User?
Account Access
Login disabled - The user can no longer log in to Terros (web or mobile)
Manager removed - The user's manager assignment is cleared
Account marked as deleted - The user's account is flagged as archived
Data Retention
Archiving a user does NOT delete:
Historical data - All past contacts, pitches, leads, accounts, and events remain in the system
Stats and reports - The user's performance data stays visible in reports and dashboards
Pinned users - If the user was pinned in stats dashboards, they remain pinned
Team memberships - Historical team associations are preserved
Audit trails - All activity logs and timestamps remain intact
What Gets Removed
Authentication access - User can no longer log in
Active assignments - Manager relationship cleared
Active status - User no longer appears in active user lists (unless "Show Archived" is enabled)
Can Users Be Permanently Deleted?
No, it is not possible to permanently delete a user from Terros. Users can only be archived to preserve data integrity and historical records.