Overview
The Reset Password button allows admins to send a password reset email to any user in their company. This feature is only available on the web application and only appears when the company does not use Single Sign-On (SSO).
Where to Find It
Navigate to the user's profile page: Users → Select a user.
The Reset Password button appears in the header next to the Edit button.
How to Use It
Click the "Reset Password" button on the user's profile page.
A confirmation modal will appear asking: "Are you sure you want to send a password reset email to [user name]?"
Click Confirm to send the email.
A success notification will appear confirming the password reset email has been sent.
The user will receive an email with instructions to reset their password.
Requirements
Permission: You must have the user:manage permission for the user.
SSO: This button only appears if your company does not use Single Sign-On (SSO). If your company uses SSO, password management is handled through your identity provider.