Why Perform a Screen Recording?
Screen recordings are invaluable for Product Support. Terros Product Support will often request screen recordings to help troubleshoot issues. When you encounter a bug, unexpected behavior, or need to show the exact sequence of actions you're performing in a Terros application, a screen recording provides your Product Support team with a clear, dynamic visual reference. This helps them understand and resolve your issue much faster than still images or written descriptions alone.
Apple Computers (macOS)
macOS includes a built-in screen recording tool that makes it easy to capture your screen without installing additional software.
Starting a Screen Recording
Open the Screen Capture Toolbar
Press Shift + Command (⌘) + 5 on your keyboard.
The Screen Capture toolbar will appear at the bottom of your screen.
Choose What to Record
Select one of the recording options:
Record Entire Screen to capture everything on your display
Record Selected Portion to capture only a specific area of your screen
Configure Recording Options (Optional)
Click Options to:
Choose where the recording will be saved
Set a timer before recording begins
Select a microphone if you want to record audio narration
Show mouse clicks during the recording
Start Recording
If recording the entire screen, click Record
If recording a selected area, adjust the selection box and click Record
Perform Actions
Navigate through the Terros application and perform the actions you wish to record.
Stopping a Screen Recording
Click the Stop Recording button in the menu bar at the top-right corner of your screen.
Alternatively, press:
Command (⌘) + Control + Esc
After recording stops, a thumbnail preview will appear briefly in the corner of your screen.
Your recording is automatically saved to the location selected in your recording options (typically the Desktop).
Windows Computers
Windows 11 includes the Snipping Tool screen recorder.
Open Snipping Tool
Click the Start Menu and search for Snipping Tool.
Open the application.
Switch to Screen Recording Mode
Select the Record icon at the top of the window.
Click + New.
Select an Area to Record
Click and drag to select the portion of the screen you want to record.
Start Recording
Click Start.
A short countdown will appear before recording begins.
Perform Actions
Navigate through the Terros application and perform the actions you wish to record.
Stopping a Recording
Click the Stop button in the recording toolbar.
Review the recording and click Save.
Choose a location on your computer to save the video file.