Why Perform a Screen Recording?
Screen recordings are invaluable for Product Support. Terros Product Support will often request screen recordings to help troubleshoot issues. When you encounter a bug, an unexpected behavior, or need to show the exact sequence of actions you're performing in the Terros app, a screen recording provides your Product Support team with a clear, dynamic visual reference. This helps them understand and resolve your issue much faster than still images or written descriptions alone.
How to Perform a Screen Recording on iOS Devices (iPhone/iPad)
Before you begin, ensure Screen Recording is added to your Control Center.
Step 1: Add Screen Recording to Control Center (If Not Already Added)
Go to Settings on your device.
Scroll down and tap Control Center.
Tap Customize Controls (or "More Controls" on newer iOS versions).
Scroll down and tap the green "+" (plus sign) next to "Screen Recording".
Step 2: Start a Screen Recording
Access Control Center:
For iPhones/iPads with Face ID (no Home button): Swipe down from the top-right corner of your screen.
For iPhones/iPads with a Home button: Swipe up from the bottom edge of your screen.
Start Recording: Tap the Record button (a solid circle inside a thin circle).
To record audio as well (e.g., your voice describing the issue), press and hold the Record button until a menu appears, then tap the Microphone Audio icon to turn it on (it will turn red).
Exit Control Center: Tap anywhere outside Control Center to close it and begin your recording. A three-second countdown will usually appear before recording starts.
Perform Actions: Navigate through the Terros app and perform the actions you wish to record.
Step 3: Stop a Screen Recording
Stop Recording:
Tap the red status bar at the top of your screen (or the red record button in the Control Center if you reopen it).
Tap "Stop" in the confirmation dialog.
View Recording: Your screen recording will be automatically saved to your Photos app.
How to Perform a Screen Recording on Android Devices
The process for screen recording on Android can vary slightly by device manufacturer and Android version, but here's the general method:
Access Quick Settings Panel:
Swipe down twice from the top of your screen to fully expand the Quick Settings panel.
Locate Screen Recorder:
Look for a tile labeled "Screen recorder," "Screen record," or a similar icon (often a camcorder or record button). You might need to swipe right to see more tiles.
If you don't see it, tap the pencil icon (or "Edit" button) to add it to your active Quick Settings tiles.
Start Recording:
Tap the "Screen recorder" tile. You might see a countdown or options to record microphone audio, device audio, or show touches.
Select your desired options and tap "Start" (or "Start recording").
Perform Actions: Navigate through the Terros app and perform the actions you wish to record.
Step 5: Stop a Screen Recording
Stop Recording:
Swipe down from the top of your screen again to open the notification shade.
Tap the "Screen recorder" notification (or a dedicated Stop button that might be floating on screen).
View Recording: Your screen recording will be automatically saved to your device's Gallery or Photos app.