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How to Perform a Screen Recording (Mobile)

Record your mobile screen (iOS/Android) to show steps or troubleshoot issues for Terros support.

Helaina Parks avatar
Written by Helaina Parks
Updated this week

Why Perform a Screen Recording?

Screen recordings are invaluable for Product Support. Terros Product Support will often request screen recordings to help troubleshoot issues. When you encounter a bug, unexpected behavior, or need to show the exact sequence of actions you're performing in the Terros app, a screen recording provides your Product Support team with a clear, dynamic visual reference. This helps them understand and resolve your issue much faster than still images or written descriptions alone.

iOS Devices (iPhone/iPad)

Before you begin, ensure Screen Recording is added to your Control Center.

Adding Screen Recording to Control Center

If Screen Recording isn't already in your Control Center:

  1. Go to Settings on your device

  2. Scroll down and tap Control Center

  3. Tap Customize Controls (or "More Controls" on newer iOS versions)

  4. Scroll down and tap the green + next to "Screen Recording"

Starting a Screen Recording

  1. Access Control Center:

    • For iPhones/iPads with Face ID (no Home button): Swipe down from the top-right corner

    • For iPhones/iPads with a Home button: Swipe up from the bottom edge

  2. Start Recording: Tap the Record button (a solid circle inside a thin circle)

    • To record audio: Press and hold the Record button, then tap the Microphone Audio icon to turn it on (it will turn red)

  3. Exit Control Center: Tap anywhere outside Control Center to close it. A three-second countdown will appear before recording starts.

  4. Perform Actions: Navigate through the Terros app and perform the actions you wish to record.

Stopping a Screen Recording

  1. Tap the red status bar at the top of your screen (or the red record button in Control Center)

  2. Tap "Stop" in the confirmation dialog

  3. Your recording is automatically saved to your Photos app

Android Devices

The process for screen recording on Android can vary slightly by device manufacturer and Android version.

Starting a Screen Recording

  1. Access Quick Settings: Swipe down twice from the top of your screen to fully expand the Quick Settings panel

  2. Locate Screen Recorder: Look for a tile labeled "Screen recorder," "Screen record," or a similar icon (often a camcorder or record button)

    • You might need to swipe right to see more tiles

    • If you don't see it, tap the pencil icon (or "Edit" button) to add it to your active Quick Settings tiles

  3. Start Recording: Tap the "Screen recorder" tile

    • You may see options to record microphone audio, device audio, or show touches

    • Select your desired options and tap "Start"

  4. Perform Actions: Navigate through the Terros app and perform the actions you wish to record

Stopping a Screen Recording

  1. Swipe down from the top of your screen to open the notification shade

  2. Tap the "Screen recorder" notification (or a dedicated Stop button floating on screen)

  3. Your recording is automatically saved to your device's Gallery or Photos app

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