Terros

Download and use the Terros mobile app. Learn about its features and supported devices.

Getting Started with the Terros App (Mobile)

Record your mobile screen (iOS/Android) to show steps or troubleshoot issues for Terros support.

How to Perform a Screen Recording (Mobile)

Resolve 403 errors when logging into Terros on your iPhone by adjusting specific Safari privacy settings.

Troubleshooting 403 Login Error (Mobile)

The Terros mobile app works seamlessly across all your iOS devices - iPhone, iPad, and everything in between. No special versions, no separate downloads, just one app that adapts to…

One App, All Devices (Mobile)

If you see a screen or message saying you need to clear your cache, follow these steps:

Clear Cache Error (Mobile)

If you're trying to log into a different account but it keeps logging you into the same account regardless of what email you enter, you need to clear your mobile…

Can't Log Into Different Account (Mobile)

The Terros mobile app uses an offline-first architecture that keeps your data synced between your device and the server. This guide explains how synchronization works, especially for stats and interactions.

How Data Synchronization Works (Mobile)

If the Terros mobile app is lagging, freezing, or running slowly, follow these steps:

App Lagging or Running Slow (Mobile)

This refers to clearing the cache in your device's web browser (Safari, Chrome, etc.), not the Terros app.

How to Clear Browser Cache (Mobile)

Follow the steps below to change which browser opens links from Terros.

How to Change Your Default Browser (Mobile)

Hunter Allred

Helaina Parks

Cami Fry

Mobile

Fix Google Calendar sync issues by checking account, sync settings, and invitation preferences in the app.

Troubleshooting Google Calendar Sync (Mobile)

Understand the difference between a Close Event and a Personal Comeback.

Close Event vs Personal Comeback (Mobile)

For Sunrun users, syncing your calendar requires one important difference from the standard process.

Sunrun: How to Sync Your Calendar (Mobile)

When you schedule an appointment with a closer, the system checks several factors to determine if they're available. Understanding how this works helps you schedule appointments more efficiently.

How is Closer Availability Determined? (Mobile)

Some companies require reps to be physically present at an event location before updating the event outcome. This feature, called geofencing, helps ensure accurate reporting and prevents outcomes from being…

On-Site Verification: Updating Event Outcomes (Mobile)

Details about the Calendar tab on the Mobile App

Calendar

Understanding satellite imagery sources, updates, and limitations when working with properties in Terros.

Satellite Imagery in Terros (Mobile)

Details about the Canvass tab on the Mobile App

Canvass

This article provides a step-by-step guide on creating a lead within the Terros mobile app.

How to Create a Lead (Mobile)

This article explains how to submit a pitch for evaluation through the Skill tab or Canvass. It outlines the steps to upload or record a pitch and submit it to…

How to Submit a Pitch for Evaluation (Mobile)

Phone numbers are not provided by Terros, but you can add them manually to resident records. Once added, you can view and use these phone numbers during your canvassing activities.

Phone Numbers in Terros (Mobile)

If you notice that a property pin (marker) has moved to an incorrect location on the map, please contact support.

What to Do If a Pin Moved to the Wrong Location (Mobile)

If you're standing right next to a property pin on the map, but the app says the property is far away from your location, please contact support.

Property Pin Shows Incorrect Distance (Mobile)

Multi-Accounts allow you to track multiple contacts or decision-makers at the same location—perfect for businesses, apartments, or any property with multiple people to engage.

Multi-Accounts (Mobile)

Quick guide to scheduling appointments while canvassing in the field.

Scheduling Appointments from Canvass (Mobile)

Details about the Pins on the Canvass tab

Pins

When using the Canvass feature, you download location data for offline access. Over time, this can take up storage space. Here's how to clear it:

How to Clear Downloaded Locations (Mobile)

Details about the Settings on the Canvass tab

Settings

Learn how billing, renewals, upgrades, and cancellations work for Canvass Pro and Canvass Max subscriptions.

How Does Canvass Pro and Canvass Max Billing Work? (Mobile)

Learn what filters are included for free and which require a Canvass Pro or Canvass Max subscription.

Can I Use Premium Filters Without a Subscription? (Mobile)

Learn which premium Quick Filters are included with each plan and what each filter helps you target.

What Quick Filters Are Included With Canvass Pro and Canvass Max? (Mobile)

Canvass Pro & Canvass Max are only available on Mobile since Canvass is only available on Mobile.

Premium Filters Availability (Mobile)

Canvass subscriptions cannot be refunded and must run their full billing cycle. For iOS purchases, Apple manages subscriptions, so refund requests must go through Apple directly.

Refund Policy for Canvass Pro and Max Subscriptions (Mobile)

Canceling a Canvass subscription stops future billing but does not end your access immediately. Your subscription remains active until the end of the current billing cycle, giving you full access…

What Happens When I Cancel a Subscription? (Mobile)

Canvass Pro is a premium feature that helps you find high-quality leads by identifying properties with specific characteristics like solar permits, recent renovations, pools, and more.

Welcome to Canvass Pro (Mobile)

Details about Subscriptions on the Canvass Tab

Subscriptions

A guide to accessing External Links from the Terros mobile app.

How to Use External Links (Mobile)

If you're locked out of the app and can't access certain features due to incomplete tasks, here's what to do:

Task Lockout (Mobile)

Programs in Terros help companies assign structured training and onboarding tasks to their team members. Access Programs from the Home tab under My Tasks.

Programs (Mobile)

Details about the Home tab on the Mobile App

Home

The Toolbox is your management hub for team oversight, performance tracking, and administrative tools—all in one place.

Toolbox Overview (Mobile)

My Contacts shows a list of all the door contacts (dispositions) you've made while canvassing. Use this to review your contact history, see which dispositions you've set, and quickly navigate…

My Contacts (Mobile)

View all accounts (leads, prospects, and customers) assigned to you.

My Accounts (Mobile)

Track shadow sessions where managers observe reps in the field.

Team Shadows / My Shadows (Mobile)

Track one-on-one interview sessions between managers and team members.

Team 1:1s / My 1:1s (Mobile)

View and track progress on quarterly goals and plans.

Team Quarterly Plan / My Plans (Mobile)

Track and review meeting attendance for yourself or your team over time.

Meeting Attendance (Mobile)

Details about all the Tools in the Toolbox on Mobile App

Toolbox

Details about the Menu tab on the Mobile App

Menu Tab ≡

How do I find my role in Terros on Mobile?

How to Check Your Role (Mobile)

Details about the Profile tab in the Menu

Profile

The Stats dashboard shows various performance metrics organized into categories. This guide explains what each stat means and how it's calculated.

Understanding What Each Metric Means (Mobile)

Details about the Stats tab on the Mobile App

Stats

Find answers and get help from Intercom Support and Community Experts

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