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How is Closer Availability Determined? (Mobile)

When you schedule an appointment with a closer, the system checks several factors to determine if they're available. Understanding how this works helps you schedule appointments more efficiently.

Hunter Allred avatar
Written by Hunter Allred
Updated over 2 months ago

What Determines Availability

Closer availability is determined by checking these settings in order:

1. Service Area

  • Service Center: The closer's home base location

  • Service Radius: Maximum distance they're willing to travel (in meters)

  • If the appointment location is outside their service radius, they won't appear as available

2. Timeslots

  • Closers set specific days and times they're available each week

  • Available in 30-minute or 1-hour increments (7 AM - 9 PM)

  • If they haven't set timeslots for a particular day, they won't be available that day

3. Meeting Duration & Buffer Time

  • Meeting Duration: Length of appointments (15-180 minutes, default: 60 minutes)

  • Time Between Appointments: Buffer time between meetings (0-180 minutes, default: 15 minutes)

  • The system blocks out meeting duration + buffer time for each appointment

4. Notice Requirements

  • Minimum Notice: How far in advance they need to know (0-72 hours, default: 24 hours)

  • Maximum Notice: How far out they accept bookings (0-28 days, default: 14 days)

  • Appointments must fall within this window

5. Existing Calendar

  • The system checks their calendar for conflicts

  • Blocked by: scheduled appointments, external calendar events, busy time from synced calendars

  • Not blocked by: shadow events, declined appointments, past events

Configuring Your Closer Settings

To update your availability as a closer:

  1. Open the Calendar tab

  2. Tap your profile icon or the menu

  3. Select Closer Settings

  4. Configure:

    • Closer Preferences: Meeting duration, buffer time, notice requirements

    • Service Area Map: Set your service center and radius

    • Timeslots: Select available days and times

How the System Calculates Availability

When someone schedules an appointment, the system:

  1. Filters by service area: Only shows closers who can reach the location

  2. Checks timeslots: Finds days/times the closer has marked available

  3. Applies notice requirements: Filters out times outside the minimum/maximum notice window

  4. Checks calendar conflicts: Removes times with existing appointments or busy blocks

  5. Adds buffer time: Ensures proper spacing between appointments

Common Scenarios

"A closer isn't showing up as available"

  • They may be outside their service radius for the appointment location

  • They haven't set timeslots for that day/time

  • They have a calendar conflict

  • The appointment is outside their minimum/maximum notice window

"I want to book further out"

  • Ask the closer to increase their Maximum Notice setting (up to 28 days)

"I need a same-day appointment"

  • Check if the closer has set their Minimum Notice to 0 hours

"The closer needs more time between appointments"

  • Have them adjust Time Between Appointments in their Closer Settings

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