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How to Access Full Support in Terros

To receive full support for your Terros account, you'll need to be logged in as an active user. This helps us protect your account information and provide personalized assistance.

Hunter Allred avatar
Written by Hunter Allred
Updated over a month ago

Full Support Process

Step 1: Log In to Terros

You can access Terros through either the mobile app or web application: Mobile App:

  1. Open the Terros app on your phone

  2. Enter your login credentials

  3. Tap Sign In

Web App:

  1. Go to app.terros.com

  2. Enter your login credentials

  3. Click Sign In

Step 2: Access Help Center

Once you're logged in: Mobile App:

  1. Tap your profile icon in the top corner

  2. Tap Help or Support

Web App:

  1. Click the help icon (?) in the bottom-right corner

  2. The help center will open

Why Do I Need to Log In for Full Support?

For security purposes, we require users to be logged in when providing account-specific support. This ensures:

  • We're speaking to the authorized account holder

  • Your account information is protected

  • We can provide personalized assistance based on your account

Don't Have Login Credentials?

If you don't have login credentials yet, reach out to your company's Terros administrator for assistance.

Already Logged In But Still Having Issues?

Try logging out and logging back in. Sometimes a fresh login resolves access issues.

Not a Terros User Yet?

If you're not an active Terros user, we can help you with:

  • General information about Terros features

  • Answering questions about how Terros works

However, we cannot provide support for in-app features or account-specific issues without you being logged in as an active user.

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