General Articles
General Policies and Questions
By Hunter and 2 others3 authors14 articles
- Terros Service Level Agreement (SLA)This document describes our uptime guarantees when it comes to our Terros Sales App and Website.
- How to Reset Your Terros PasswordLearn how to reset your Terros password by requesting a reset link, accessing your email, and setting a new password.
- Terros Service Level Agreement (SLA)This document describes our uptime guarantees when it comes to our Terros Sales App and Website.
- Frequently asked questionsGet answers to common questions about Terros, including pricing, supported industries, and our company history.
- Cancellation TermsYour cancellation terms are outlined directly in your signed contract. These terms include details about notice requirements, fees (if any), and the steps needed to complete a cancellation.
- Terros Inc vs. Terros HealthThis article is for internal use to help our team identify when someone contacting Terros Inc is actually trying to reach Terros Health, the healthcare organization, and how to properly…
- Contact Info for TerrosWant to get in contact with our team? Here's how!
- When to Contact Your AdminYour admin can help with account issues, permissions, and system settings that you can't change yourself. Here's when to reach out and how to find them.
- How to Access Full Support in TerrosTo receive full support for your Terros account, you'll need to be logged in as an active user. This helps us protect your account information and provide personalized assistance.
- How to Use the Help CenterThe Terros Help Center is your go-to resource for answers to common questions, step-by-step guides, and training materials.
- Terros Status PageThe Terros Status Page provides real-time visibility into the health and availability of all Terros services. Use this page to check if there are any ongoing issues or to subscribe…
- Onboarding GuideThis is to help clients help familiarize themselves with the Terros application and how to best set it up!
- Terros Manager Tools and Training ResourcesFind the videos and guides you need to plan goals, coach your team, and manage day-to-day work. Choose your platform below. Tools and team visibility depend on your company’s setup…
- Where to Find Support in TerrosAll the links, forms and resources you need in one place: support chat, billing, onboarding, training videos, and who to contact.