Skip to main content

How to Use the Help Center

The Terros Help Center is your go-to resource for answers to common questions, step-by-step guides, and training materials.

Hunter Allred avatar
Written by Hunter Allred
Updated over a month ago

Finding Articles

Search Bar

Use the search bar at the top of the Help Center to find articles by keyword. Try searching for specific features like "stats," "accounts," or "pitch recording."

Browse Categories

Articles are organized by topic. Browse through categories to find guides related to specific features or common tasks.

Related Articles

At the bottom of most articles, you'll find links to related topics that might be helpful.

What's in the Help Center

Step-by-Step Guides

Articles walk you through how to use specific features, from creating accounts to reviewing stats.

Troubleshooting Help

Find solutions to common problems like app lag, login issues, or missing data.

Feature Explanations

Learn what different features do and how they can help you be more productive.

Training Videos

Some articles include training videos that show you exactly how to use a feature. Looking for a specific video? Use the search bar or ask us in the chat, and we'll point you to the right article.

Using the Chat Support

Ask Questions

If you can't find what you're looking for, use the chat widget to ask a question. Our support team will help you find the right article or provide direct assistance.

Be Specific

The more specific your question, the faster we can help. Instead of "How do stats work?" try "How is close rate calculated?"

Share Screenshots

When reporting issues, share a screenshot or screen recording so we can see exactly what you're experiencing.

Tips for Getting Help Faster

Search First

Many questions are already answered in articles. A quick search can get you an answer immediately.

Check Recent Updates

Look for articles about new features or recent changes if something looks different in the app.

Include Details

When contacting support, include what you were doing, what you expected to happen, and what actually happened.

Watch Training Videos

If an article includes a training video, watch it! Videos often make complex features easier to understand.

Can't Find What You Need?

If you've searched the Help Center and still need assistance:

  1. Use the chat widget to contact support

  2. Describe what you're trying to do or what problem you're facing

  3. Mention if you've already tried searching or reading specific articles

  4. Ask if there's a training video available for your topic

Did this answer your question?